Legal Care Plans — how they work

Plain rules, so you always know what your plan includes and what happens when something falls outside it. These terms summarise the service; the contractual engagement is confirmed with you in writing when you subscribe.

1. Quick questions (the direct line)

A quick question is a specific question we can answer from what you tell us, without studying documents or opening a matter — for example: "I've received this letter from the town hall, is it urgent?". The answer is a first legal orientation, not formal written advice. Anything that requires reviewing documents, researching or producing a formal answer is handled as a consultation (using those included in your plan) or under a fixed fee quoted in advance.

2. Monthly quotas and response times

	Essentials	Owner	Premium Villa
Quick questions (direct line)	2 / month	4 / month	reasonable use
Response time (working days)	48 h	24 h	same day
Online consultations included	1 / year	3 / year	4 / year + 1 on-site visit
Brief document reviews	—	3 / year	5 / year

Quotas reset each calendar month (or year, as indicated) and are not carried over. Reasonable use means the plan serves one property and its owners, not third parties.

3. Channels and business hours

The direct line operates by email and WhatsApp Business, Monday to Friday, 9:00–18:00 (CET). Messages received outside these hours count from the next working day. For genuine emergencies affecting the property, Premium Villa subscribers have a priority contact.

4. Work outside the plan

Anything not included in your plan is quoted before we start — always. Subscribers benefit from the preferential rate of €220/hour or the fixed fees published on the services page (Premium Villa: 10% off fixed fees). No work is billed without your prior written agreement.

5. Billing and cancellation

Plans are billed annually in advance and renew automatically. You can cancel at any time with effect from the end of the paid period. The monthly figures shown are the annual price divided by twelve, for comparison.